WHAT YOU NEED TO KNOW

1. How far in advance should I make my reservation for the transfer?

It is necessary to reserve your transfer in Mexico City at least 24 hours in advance.

 

2. How long does it take to get from the hotel to the airport?

The journey from Benito Juárez International Airport to different areas of Mexico City usually takes approximately 45-60 minutes. We recommend that you request the transfer service at your hotel 3 hours before your flight.

 

3. What pickup time should I indicate?

For transfers that begin at the airport, you must indicate the scheduled arrival time of your flight. For transfers from the hotel, you must indicate the time you want us to pick you up. You do not need to indicate the departure time of your flight, but rather the time you want us to pick you up.

 

4. How long will the driver wait?

At airports, the driver will wait for you 1 hour from the actual landing time of your flight. In hotels and apartments, the driver will wait for you 15 minutes from the time indicated in the reservation. If you need more time, you must call the contact number that appears on the reservation. In this case, additional charges may apply.

 

5. Where will the driver be waiting for me?

At airports, the driver will be waiting for you in the arrivals hall, just after the baggage claim hall. The driver will be holding a sign with your name.

 

6. Are the prices final? Are there additional charges?

Unlike our competitors, our prices are final and include all expenses, including tolls. Additional charges may apply in cases where the destination is not in the indicated area or an additional stop is needed during the journey.

 

7. How many people can travel in the vehicle?

The number of seats indicated for each vehicle is the maximum number of people that can travel besides the driver. All passengers, including small children, regardless of age, count as passengers. If you are a large group, you must reserve several vehicles.

 

8. How many suitcases can I carry?

During the reservation process you will be able to see the amount of luggage each vehicle accepts. Each vehicle has its capacity indicated in the number of large suitcases and the number of carry-on suitcases. The maximum measurements per type of suitcase are:

- Carry-on suitcase: the sum of the length, height and width must not exceed 115 cm.

- Large suitcase: the sum of the length, height and width must not exceed 155 cm.

 

9. Do you have chairs for small children?

We do not have chairs for children.

 

10. How can I find out the flight number?

The flight number is made up of 2 characters that represent the airline, and 4 numbers that complete the flight number. Some examples are IB3506, UX1254 or 5Z1826. You can find your flight number in the airline's reservation confirmation email.

 

11. Do I have to notify if the flight is delayed?

Yes, it is necessary that you tell us if your flight is delayed or cancelled.

 

12. Why do I need to have a working smartphone?

It is essential to carry a working smartphone, as we may have to call you in an emergency, for example, if the driver has had a breakdown or is simply having difficulty finding you. We recommend you use the WhatsApp application. Well, if you don't have a signal, you can contact us using Wi-Fi.

 

13. Who is responsible if you miss a flight?

The transfer company does not assume responsibility in case of missed flight. Customers are solely responsible for knowing the departure time of their flight and for requesting the pick-up service well in advance.

 

14. Is it possible to make several stops?

If you need to stay in different hotels or make a stop to collect the keys to an apartment, you should keep in mind that this service may involve additional costs. Payment can be made online or directly at the destination.

 

15. Can I share the vehicle with other people?

We offer both private and shared transfer services. In private services, the vehicle will be for the exclusive use of you and your group. In shared transfers, you will share the vehicle with other travelers.

 

16. Does the driver only speaks Spanish?

Although drivers in most countries speak multiple languages, we cannot guarantee that the assigned driver speaks English. However, language is not an impediment to making the transfer, since the driver has all the necessary information to carry out the service beforehand.

 

17. What happens if my flight is cancelled?

If your flight is canceled 24 hours before your transfer reservation time, you can request a refund of the service without problem. Otherwise, you can contact us to request that the time and/or day of your service be changed so that you can use it when you need it.

 

18. Can I change or cancel my reservation after I have made it?

You can cancel or modify your reservation without charge up to 24 hours before your reservation time. After this time there are no returns.

 

19. What happens if I have problems with the driver or vehicle?

We ask that you report any problems you experience using the contact numbers that appear on your reservation. You can contact us via WhatsApp for direct and quick attention.

 

20. Why is an add-on charged?

Our prices are calculated for the central and hotel areas such as the Roma, Condesa, Polanco and Centro neighborhoods and their journey to the airport. Trips to more distant places such as Santa Fe, Xochimilco or C.U. They may have an extra cost. If you require a transfer to or from an area outside of what is described, contact your advisor via WhatsApp before scheduling.

 

21. Cancellation in dangerous areas?

We reserve the right to cancel suspicious transfer requests due to their location or schedule. For exampletripsnocturnal from or to Ciudad Nezahualcoyotl,Tepito or Hermit Iztapalapa.